Call centres

abuses and hate @ indian call centres > developed countries show the way..

Ignorance is truly global...to assume 21st century indians as snake charmers and flying fakirs is peek into the cess pit of narrow-mindedness that some in the western world are seeping into.But,that has been my experience with the british (in london )or the americans (while i was working for company X)that while the majority seem matured,understanding and patient,, there are quite a few victims of maladroitness who blatantly walk over decorum and decency of communicating with strangers especially if your are from the developing world.Which brings us to the question....why should the call centre associate put up with such behaviour......

(i) Coz the defacto sweatshop might send you packing home
(ii) It gives a bad image to the company/country
(iii) You are slow not to reply

Obnoxious,Patronising and downright humiliating attitude never needs to be tolerated in a service industry.More importantly any contact centre person would tell you that a rude customer is way of life in such industry,offshoring or not....so what needs to be percolated to the ground level is to train them to respond in a mature and calm manner to such while making it clear that their behaviour would not be tolerated.leave the attitude of smiling and bearing it to the senile ones.